Terms and conditions

1. Company information

• The company Trimogy AB (559425-8534) is based in Stockholm.
• Full business adress: Hjulstavägen 92, 16376, Spånga, Stockholm.
• If you wish to contact us, please send an email to info@trimogy.com with your request and contact details, and we will get back to you shortly.

2. Limitation of Liability

• The buyer acknowledges that all goods purchased from the seller are not food, animal feed, or in any way intended for human consumption.
• The buyer is responsible for storing goods offered by the seller out of reach of minors and pets.
• Furthermore, no responsibility is taken for any changes to products/product properties that have been changed by the respective supplier and other factors beyond our control.
• We accept no liability for delays/errors due to circumstances outside the company's control (Force Majeure). These circumstances may include labor disputes, fires, wars, government decisions, reduced or non-delivery from the supplier.

3. Purchase

• When you have completed your order, an order confirmation will be sent to your email address. The confirmation will contain all the details about the products, price, billing, and delivery address.
• If there is any error in the order confirmation, you should immediately contact us via email at info@trimogy.com.

4. Delivery

• Our normal delivery times are 1-3 days. NOTE! Orders placed on weekends will be shipped at the earliest on the first non-holiday weekday thereafter.
• If there are any delays in delivery (without us notifying you of a longer delivery time), you should contact us at the email address: info@trimogy.com.

5. Prices

• All prices in the store are stated in SEK and all prices include 25% VAT.
• We reserve the right to change prices due to price changes from the supplier, misprints in the price list, and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

6. Right of Withdrawal

• When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an ordered item.
  • When using your right of withdrawal:
• You must notify us that you are withdrawing. The notification should be sent to us at info@trimogy.com. In your message, your name, address, email address, order number, and which items the return concerns should be clearly stated.
• You should immediately and no later than the statutory 14 days after the notification of withdrawal, return the products to us.
• You are responsible for the return shipping, delivery, and condition of the products upon return, so the products should be well-packaged and in the original packaging.
  • The right of withdrawal does not apply to:
• Products that have been sealed and where the sealing has been broken by you.
• Products that have been used/consumed by the customer after delivery.
• Services that have been performed and where you have expressly consented to the service starting without the right of withdrawal.

For more information about the statutory right of withdrawal, click here.

7. Complaints and Claims

• We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the defect free of charge.
• You must always contact us for approval before returning a defective product.
• The complaint should be sent immediately after the defect has been discovered.
  • How do you proceed with a complaint?
• Any errors and defects should always be reported to info@trimogy.com where you state your name, address, email address, order number, and a description of the error.
• If we fail to remedy the defect or deliver an equivalent product, we will refund you for the defective product in accordance with applicable consumer protection legislation.
• We cover return shipping costs for approved complaints.
• We reserve the right to deny a complaint if it turns out that the item is not defective according to applicable consumer protection legislation. In case of complaints, we follow guidelines from the Swedish National Board for Consumer Complaints, see se.

8. Product information

• We reserve the right to any printing errors on this website as well as the sale of products.
• We do not guarantee that the images accurately represent the appearance of the products since there may be a certain color difference depending on the screen, photo quality, and resolution.
• We always try to expose the products as accurately as possible.

9. Information about Cookies

• According to the law on electronic information, visitors to a website for privacy reasons must be informed that cookies are used. The information in the cookie can be used to track a user's surfing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various features. It is possible to set your browser to automatically reject cookies. More information can be found on the Swedish Post and Telecom Authority's website, se.

  10. Personal information

• By shopping at Trimogy, you accept our privacy policy and our processing of your personal information. We care about your personal integrity and do not collect more information than necessary to process your order. We never sell or forward your information to third parties without legal grounds.
• Trimogy is responsible for the processing of personal information that you have provided to us as a customer. Your personal information is processed by us to handle your order and in cases where you have requested newsletters or promotional offers - to customize marketing to your individual needs.
• Below information is a summary of how we store and process your information in accordance with the General Data Protection Regulation (GDPR).
  

      10.1 What is personal data?

• Personal data is any information that can be directly or indirectly related to a physical person.

      10.2 What data do we store?

• To handle your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
• Your information is stored as long as we have a legal basis to process your information, for example, to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

      10. 3 Legal basis

• In connection with a purchase, your personal information is processed to fulfill the agreement with you.
• Marketing, campaigns, and similar mailings occur after consent from you.

      10.4 What information is shared and for what purpose?

      10.4.1 Payment provider

• When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number is also saved by the payment provider. The information is stored to complete the purchase and to protect the parties against fraud. The payment providers/payment options we use at the checkout are: Card, Swish, Klarna, ApplePay, and PayPal.

      10.4.2 Shipping company

• To be able to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name, and address details for delivery.

      10.4.3 Newsletter

• If you choose to subscribe to our newsletter, your first name, last name, and email address will be shared with our newsletter provider, MailChimp, in order to keep you informed of marketing information and offers.

      10.4.4 Customer consent to post-purchase review invitations

• The buyer agrees to receive email invitations to review the products they have purchased.

      10.5 Right of access

• You have the right to receive an extract of all information we have about you. The extract will be provided electronically in a readable format.

      10.6 Right of rectification

• You have the right to ask us to update incorrect information or to complete information that is incomplete.

      10.7 Right to be forgotten

• You can request at any time that your information be deleted. There are few exceptions to the right to be forgotten, such as when it must be retained to fulfill a legal obligation (such as under the Accounting Act).

      10.8 Data protection responsibility

• Trimogy is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

      10.9 How we protect your personal information

• We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal information and passwords.

  11. Changes to our terms and conditions (purchase terms)

• We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be posted online on the website. The revised terms and conditions are deemed to be accepted in connection with orders or visits to the website.

• In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the National Board for Consumer Disputes (ARN), see se. For residents of an EU country other than Sweden, complaints can be filed online via the EU Commission's platform for mediation in disputes, see: http://ec.europa.eu/consumers/odr.
• In the event of a dispute, we follow decisions from ARN or similar dispute resolution bodies.
• Disputes regarding the interpretation or application of these terms and conditions shall be interpreted in accordance with Swedish law and regulations.